User Support Channel
In this section, we provide our users and the general public with the official channels for submitting Petitions, Complaints, Claims, Suggestions and Reports (PQRS).
Through this channel, we are committed to providing timely, transparent and efficient service, responding within established timeframes and in accordance with current regulations. We are committed to strengthening communication with our stakeholders and continuously improving our services.
Request
These are requests or inquiries submitted to the Entity by an individual, seeking its intervention and response. Response times vary according to the classification as follows:
- General or specific interest – fifteen (15) days.
- Inquiry – thirty (30) days.
- Information and documentation – ten (10) days.
Complaint
It is an expression of disagreement, dissatisfaction or discontent that a citizen may submit after receiving inadequate service from an SPDIQUE SA employee.
Complaint
It is a request made by a user because a service was not provided or was provided improperly.
Report
This is an action taken by members of the public to report to SPDIQUE SA. suspicious activity or possible acts of corruption by individuals acting on behalf of the Entity or taking place within it.
Suggestion
A proposal submitted to recommend a change or improvement to a service, product or process of the agency.
Complaint
It is a request made by a user because a service was not provided or was provided improperly.
WE ARE READY TO LISTEN TO YOU
Download the PQRS Form
To submit a Petition, Complaint, Claim, Suggestion or Report (PQRS), you must download and complete the official form provided by the agency.
Once completed, you may submit it through the available channels. This process ensures proper registration, tracking and a response within the established timeframes.
Download and complete the PQRS form
